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SoundSport® wireless headphones | Low audio from product
soundsport®-in-ear-headphones-–-apple®-devices-(2015)
SoundSport® in-ear headphones – Apple® devices (2015)Sold from 2015 - 2020

SoundSport® wireless headphones | Low audio from product

Determine if the problem is specifically related to bass performance.

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

Be sure the openings on your headphones are clean and free of debris.

Check if anything is blocking any openings on your headphones, ear tips or the mesh grilles under the ear tips (i.e. ear wax, dust or other debris). For more info, see Cleaning ear tips and mesh grilles.

Try a different app.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

If connected, bypass any adapters or extension cables.

If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.

Plug in a different pair of headphones.

Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.
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SoundSport® wireless headphones | Low audio from product