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SoundSport® wireless headphones | Headphones volume is too loud

SoundSport® wireless headphones | Headphones volume is too loud

Try disabling TTY, if enabled, in your device settings menu.

In your device phone settings, look for the TTY setting. This setting can be useful for hearing-impairments. However, when enabled, volume from your device might be increased and might not reduce as much as when the setting is disabled. If enabled, disable TTY and try again.

Be sure the buttons on your product are not stuck.

When you push a button on your product, you should feel it depress. When you release the button, it should snap back to its original position. If it does not, it may be stuck. Check for and clean any debris around the button.

Plug in a different pair of headphones.

Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.

Document the manufacturer, model number and any software information of the phone in the Service Request.

Document the issue and the type of phone that the customer is using with the product, including any specific phone applications encountering the issue.
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SoundSport® wireless headphones | Headphones volume is too loud