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Too little bass or too much treble from product | SoundSport® wireless headphones
If the sound lacks bass or has too much treble:
Try the following:
Adjust bass and treble controls on the source.
Sound quality may suffer if bass and treble controls are set to extreme levels. Try adjusting the controls to mid-range levels; this may improve sound quality. Be sure to turn off both audio enhancements and special equalizer settings found on the source
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Be sure the openings on your headphones are clean and free of debris.
Check if anything is blocking any openings on your headphones, ear tips or the mesh grilles under the ear tips (i.e. ear wax, dust or other debris). For more info, see Cleaning ear tips and mesh grilles.
There are no adjustable tone controls on your Bose product.
Equalization, like bass or treble, is not adjustable on your product. You can try adjusting equalization on the connected device, if available. Try adjusting in small increments and check if the audio sounds better or worse to you. (Note: Greater adjustments can also impact volume level, which could create distorting or crackling audio.)
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
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