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SoundTouch® 520 system | Cannot access SoundTouch app download site
soundtouch®-520-home-theater-system
SoundTouch® 520 home theater systemSold from 2015 - 2016

SoundTouch® 520 system | Cannot access SoundTouch app download site

Make sure the home network's Internet connection is working.

Test the Internet connection by accessing the main Bose homepage at www.Bose.com from either the computer that is being used, or a different device connected to the network to determine if there is Internet access.

Make sure the correct address is being used.

The SoundTouch app is located at http://www.bose.com/soundtouch_app (soundtouchapp and soundtouch-app also work in place of soundtouch_app). Be sure there is no letter 'S' following the 'http'. 'www.' must proceed 'bose.com'.

Try a different Internet browser.

If you have another Internet browser installed, check if the issue occurs while using that browser. If you don't have another browser installed, there are several free browsers you can install to try, like Chrome or Firefox.

Disable any browser toolbars that are installed.

Certain toolbars, such as ShopAtHome, can prevent the user from accessing parts or all of the Bose.com website. Disabling the add-on or removing it from the computer's program list should resolve this issue.

Try downloading the app to a different computer.

If you are able to download and run the app on another computer as expected, the issue is related to the first computer.

Try again later.

In case there are server or connectivity issues, try again in a few hours or the next day.
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SoundTouch® 520 system | Cannot access SoundTouch app download site