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Too much bass or too little treble from product | SoundTrue® in-ear headphones – Samsung® devices
If the sound lacks treble or has too much bass:
Try the following:
Check the condition of the audio plug on your product.
If the audio connector on your product is broken, frayed or damaged, it might not play audio as expected. If it is damaged, your product may need service.
Adjust bass and treble controls on the source.
Sound quality may suffer if bass and treble controls are set to extreme levels. Try adjusting the controls to mid-range levels; this may improve sound quality. Be sure to turn off both audio enhancements and special equalizer settings found on the source
Try the different eartip sizes to find the best fit.
Small, medium and large eartips are included with your product so you can find the best fit. Improperly fit earbuds can affect sound quality, including bass response. Try each of the different sizes to find the best fit. (Tip: You might need a different size eartips for your left and right ears.)
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
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