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Product will not turn on | SoundTouch® Stereo JC series II Wi-Fi® music system
Check the power connections at your product and at the power source.
Be sure the power connections to your product are secure both to the AC (mains) outlet and to your product.
Try the remote control and the controls in the SoundTouch app.
Check if the buttons on your product, the buttons on your remote, or the controls in the SoundTouch app can operate your product. If buttons work on one but not the other, see Remote is intermittent or does not control your Bose product or App is blank, unresponsive, won't open or crashes.
If using the SoundTouch controller, check if it is linked to your product.
In the SoundTouch app, you can link the controller to the product you want it to control. For more info, see Connecting the SoundTouch controller.
Be sure the power cord is connected to a working power outlet.
If the outlet is controlled by a wall switch, be sure the switch is on. You can also verify if the outlet works by connecting another electronic device, such as a lamp. If connected to a power strip (or surge protector), try bypassing the power strip and plug the power cord directly to a wall outlet.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Check the condition of the Bose link connector and cable.
Check to see if there are any bent or missing pins. There should be nine pins in the Bose link plug. Also check for any kinks or cuts in the cable. If the cable or connector is broken in any way, see Service Options.
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