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Buttons on product do not work or work intermittently | SoundTrue® on-ear headphones
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Check that the headphone jack is clean and free of debris.
Use a flashlight or other light source to check if any lint or debris has entered the headphone jack on the device, which can interfere with the connection.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Not all functions in all applications are supported.
The Volume and Answer/End buttons were designed specifically to work with iPhone and core Apple applications. Third party applications and non-Apple products may have no or limited functionality.
Make sure the device is compatible with the headset.
Some devices are not compatible. See
Compatibility Guide.
Be sure the buttons on your product are not stuck.
When you push a button on your product, you should feel it depress. When you release the button, it should snap back to its original position. If it does not, it may be stuck. Check for and clean any debris around the button.
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