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Humming, buzzing or rattling noise heard from product | SoundTrue® on-ear headphones
If you hear an unexpected noise from your product:
Try the following:
Determine if the rattle is from your product components of from audio playback.
If the rattle seems to come from the sound produced by your product speakers, see Poor sound quality from product. If the rattling occurs when the product is moved, check for any visible damage or loose parts.
Be sure the rattling noise is not coming from the connected device.
Loose components inside the connected device may rattle when used. Contact the device manufacturer for further help if this is the case.
Unplug and reconnect the audio cable in the connected device.
On the connected device, disconnect the cable that connects your headset. Then, reconnect it to be sure it is fully connected and secure. (Tip: While connected, if you rotate the plug in the jack and hear crackling or intermittent sound, there might be debris or an issue with a contact inside the jack.)
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Check the condition of the headphone cable.
If the plug or any part of the cable is damaged, replace the headphone cable.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Plug in a different pair of headphones.
Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.
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