Product will not turn on | SoundTouch® Portable Wi-Fi® music system

Check the power connections at your product and at the power source.

Be sure the power connections to your product are secure both to the AC (mains) outlet and to your product.

Replace the battery in the remote.

For more info, see Replacing the batteries in your remote control.

Check if your speakers powers on while connected to a power outlet.

If the speaker can be powered on when connected to a power outlet but does not power on when disconnected from an outlet and using only battery power, see Product does not power on with battery power.

Try the buttons on the product, the buttons on the remote control and the controls in the SoundTouch app.

Check if the buttons on your product, the buttons on your remote, or the controls in the SoundTouch app can operate your product. If buttons work on one but not the other, see Remote is intermittent or does not control your Bose product, Buttons on product do not work or work intermittently or App is blank, unresponsive, won't open or crashes.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If your product is on battery power and unused for 20 minutes, press and hold the Power button to wake it.

If your product is disconnected from an AC (mains) outlet and is unused for 20 minutes, it enters standby to preserve battery power. To resume using your product, press and hold the Power on the top of the system for about 10 seconds until a startup progress bar appears on the display.

Note: If your product is disconnected from power and unused for eight days with a battery level of 10% or less, it enters battery protection mode. Connect your system to an AC (mains) outlet.

Use only the Bose power supply intended for your product.

It is recommended to use only the Bose power supply included with your product. Using a third party power supply is not recommended. If it is necessary to connect a third party power supply, however, be sure the specs on the power supply match the power requirement found in your product specs.