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Cannot connect to the built-in setup network of a Bose product | SoundTouch® soundbar system
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
For Android devices, go to the device Wi-Fi settings and disable smart or automatic network switching.
Some Android devices have a feature to prevent the device from connecting to a network with no Internet connectivity. This can prevent the device from connecting to the setup network of your Bose product. To disable this feature, go to the device Wi-Fi settings, choose Advanced and uncheck Smart Network Switch or Auto Network Switch. (Note: Some devices might refer to this feature with a different name.)
For Android devices, go to Wi-Fi settings and select the Bose wireless network.
If your device does not automatically switch to the internal setup network of your Bose product, go to the device Wi-Fi settings and tap the Bose network name to connect to it.
For iOS devices, disable Wi-Fi Assist.
If your device does will not connect to the setup network of your Bose product, go to your device Settings, select Cellular and disable Wi-Fi Assist. Then, tap the Bose network name to connect to it. (Note: Wi-Fi Assist is available on iOS 9 and later.)
If you are unable to connect to Wi-Fi using the Bose app, try an alternate connection method.
If your product cannot connect to your network using the normal setup method in the Bose app, try an alternate method. For more info, see Connecting to a Wi-Fi network.
Restore the system to its factory defaults and restart the set up process.
For more info, see Resetting your product.
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