Was this helpful?
Cannot connect to Wi-Fi network | SoundTouch® soundbar system
View common or advanced troubleshooting.
Common solutions
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
If you are unable to connect to Wi-Fi using the Bose app, try an alternate connection method.
If your product cannot connect to your network using the normal setup method in the Bose app, try an alternate method. For more info, see Connecting to a Wi-Fi network.
Check for and install any available product updates.
For more info, see Checking the software or firmware version and Updating the software or firmware of your product.
Restore the system to its factory defaults and restart the set up process.
For more info, see Resetting your product.
Advanced solutions
Check these settings in the settings menu of your router.
Log into your router and try the settings below. Try one at a time to determine if a particular setting helps. It's also recommended to make note of the current setting in case you want to change back. (Note: Not all settings are available on all routers. Additionally, the setting names and their location in the router menu can vary by brand and model.)
- Set the security type to WPA-2 Only.
- Set the Wi-Fi mode to Mixed or B/G/N.
- Disabling WAN IP Blocking.
- Disabling MAC Filtering / Access Control, or add your Bose system MAC address to the list of allowed devices.
- Disable DHCP Leasing.
- DHCP Limit/Range.
- Enable UPnP.
- Try a different router channel, like 1, 6 or 11 since these channels do not interfere with one another.
- Try temporarily disabling the router firewall to determine if the issue is related to the firewall settings. IMPORTANT: Firewalls provide protection between a network and the Internet. Before trying this, consider whether or not it is safe to temporarily disable the firewall.
Install any updates for your router.
In the router settings menu, there is typically an option to check for updates. If updates are available, install them to ensure the router is running with the latest available enhancements.
Try connecting to another network.
If available, try connecting the system to another wireless network. This might require bringing the system to another location. Doing so will help determine if the cause of the issue is related to the network hardware (or its settings), or to the hardware of your Bose system. If the issue is not with your Bose system hardware, having the system serviced will not resolve the issue.
If using the PC/Mac app, temporarily disable any computer anti-virus or firewall security software.
Certain security settings can block features of the SoundTouch app. If the issue is resolved with security software disabled, open the security software settings and add the SoundTouch app and the SoundTouch music server to the list of exceptions or allowed programs. Be sure to re-enable your security software when you're finished testing.
Here are some things to know:
- Your system must be within the wireless range of your wireless router or connected wireless extenders (if in use).
- Mobile hotspots are not recommended since they can have limited or inconsistent performance.
.png)
