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Cannot control Bose system with remote from another brand | SoundTouch® soundbar system
soundtouch®-soundbar-system
SoundTouch® soundbar systemSold from 2017 - 2020

Cannot control Bose system with remote from another brand | SoundTouch® soundbar system

What type of universal remote is being used?

The remote is a learning remote

Be sure the other brand of remote control is set up properly.

Be sure the universal remote with learning capabilities is configured properly for the system. For information on programming a learning remote to control a Bose system, see Using another remote to control your Bose system.
The remote is from a CEC-enabled device connected via HDMI

If devices are connected with HDMI, look for a CEC setting in the menu of each connected device. If available, enable CEC.

Devices that support CEC (Consumer Electronics Control) can send control information (i.e. power, input switching, remote commands, etc.) back and forth while connected via HDMI. In the menu of the TV and any connected HDMI device, look for and enable CEC. (Note: Depending on the brand, CEC may be referred by a different name in the device menu. For more info, see Names used by different brands for CEC.) Be sure to enable CEC on your Bose system as well. For more info, see Turning HDMI-CEC on or off.

Reset the connected audio or video device.

Electronics may need to be reset from time to time—much like rebooting a computer. Disconnect power from the device for 30 seconds, then wait for it to start up.
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Cannot control Bose system with remote from another brand | SoundTouch® soundbar system