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Software or firmware update will not install | SoundTouch® soundbar system
soundtouch®-soundbar-system
SoundTouch® soundbar systemSold from 2017 - 2020

Software or firmware update will not install | SoundTouch® soundbar system

Are you trying to update the Bose app or your Bose product?

Bose app

For Windows 8 and 10, manually download and install the latest version of the app.

The SoundTouch desktop app for Windows 8 and 10 can fail and display an error when trying to update from within the app. This is due to a current limitation with the Microsoft in-app installer, primarily with non-English language installations. Instead, go to the app download page and download the latest version of the app installer. Then, with the SoundTouch app closed, run the installer.

Alternatively, the installer can be downloaded from the Knowledgebase Documentation tab (to the left) and installed for the customer via remote desktop
Bose product

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.

Reboot the computer.

Reboot your computer by powering it off completely and then powering it back on again. This can help to resolve minor processing issues with the computer.
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Software or firmware update will not install | SoundTouch® soundbar system