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Phone does not ring through the headset | SoundTrue® Ultra in-ear headphones – Apple® devices
soundtrue®-ultra-in-ear-headphones-–-samsung®-devices
SoundTrue® Ultra in-ear headphones – Samsung® devicesSold from 2015 - 2018

Phone does not ring through the headset | SoundTrue® Ultra in-ear headphones – Apple® devices

Reboot the connected device.

Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.

Document the manufacturer, model number and any software information of the phone in the Service Request.

Document the issue and the type of phone that the customer is using with the product, including any specific phone applications encountering the issue.
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Phone does not ring through the headset | SoundTrue® Ultra in-ear headphones – Apple® devices