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Poor sound quality from product | Bose Frames Tenor
Check for and install any available product updates.
Product updates keep your product working at its best. To determine if an update is available, run the Bose updater. The updater will let you know if your product is already up-to-date or if an update is available. For more info, see Updating the software or firmware of your product.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Check the EQ settings on your Bluetooth® device.
The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.
If connecting to a Windows computer via Bluetooth®, be sure the Stereo audio profile is selected.
On your Windows computer, click the speaker icon In the lower-right to view the volume slider. Click the ^ above the volume slider to view a list of available audio devices. (Tip: If your Bluetooth product is not connected, the ^ may not appear.) Your product will appear twice: once with Stereo or A2DP next to it and once with Hands-Free or HSP next to it. For full-range audio quality, select the Stereo listing.
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
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