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Bose Videobar VB1 | Remote is intermittent or does not control your Bose product
bose-videobar-vb1
Bose Videobar VB1Sold from 2021 - 2023

Bose Videobar VB1 | Remote is intermittent or does not control your Bose product

Check that nothing is blocking the front of your product.

If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.

Try new batteries in the remote.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage. (Note: Battery testers are not always reliable since they might detect power but not indicate if there is adequate power for the remote.)

Be sure the remote is within range of the system.

The range of the remote is 20 feet

Check to see if any buttons on the remote are working.

If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Check for sources of interference.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity of your soundbar. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave/appliance, Bluetooth devices, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.

Explain Service Options for the remote control.

If the remote is not working, determine the Warranty or Rapid Response status, then see Service Options for details.
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Bose Videobar VB1 | Remote is intermittent or does not control your Bose product