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Remote is intermittent or does not control your Bose product | VideoWave® entertainment system
Check to see if the remote batteries are low.
Your system can tell you if the remote batteries are low in one of two ways:
- A "Low Remote Batteries" warning on the screen
- A blink pattern on the control console:
- On the control console, turn the system on and wait for it to fully boot up
- Turn the system off and wait about for the console LED to turn solid red (or amber if an iPod is docked)
- Look at the console LED. If it blinks red (5 on, 1 off), the remote batteries are dead
Be sure the remote is within range of the system.
The maximum operating range of the remote control included with the system is 33 feet (10 meters)
Reassociate the remote with the system.
The media center and remote must be paired for proper operation. For intructions, see Pairing the remote control to your system.
Check if the buttons on the system console work.
If the buttons on the system do not work either, see Product will not turn on.
Check to see if any buttons on the remote are working.
If some buttons on the remote work and some do not work, see Certain remote control buttons do not work.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
See if the console is sending IR signal by looking at console display through a camera viewfinder.
Our eyes cannot detect the IR (infrared) light produced by your system console but many digital cameras can. Look at the system console display or the tip of any connected IR emitters through a digital camera (i.e. a smartphone camera), then press a button on the remote. If you do not see a flash through the camera viewfinder when a button is pressed, the console or emitter is not sending any signal*. If you do see a flash but the remote is not working, try some other troubleshooting suggestions to help determine if the issue is the remote, console, emitters, or something else. (*Some smartphone cameras have IR filters. So, if you don't see a flash, it is worth trying both the front and rear camera or a different camera to confirm.)
Make sure the proper remote control is being used.
A remote control from another product will have different or no functionality. If your have more than one Bose remote control, refer to the owner's guide of the product you are trying to control to be sure you using the right remote control.
Remove the batteries from any secondary VideoWave remote not in use.
Only one remote can pair with the VideoWave system at a time. However if you pair a new remote to the system the old remote does not receive any indication that it is no longer the primary remote. If the old remote is then activated (by triggering the accelerometer) it will try to communicate with the console and may generate enough interference to block communications with the primary remote
Check for sources of interference.
Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity of your control console. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave/appliance, Bluetooth devices, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.
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