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"Music service unavailable" message displayed | VideoWave III 46
What is the error message description and error number?
In your router settings, try disabling DHCP Leasing.
DHCP Leasing limits the amount of a time a device can connect to the network. When enable, a device can connect to your network and, after a set amount of time, it will be disconnected from the network. To prevent this, go into the router settings and increase the DHCP lease time, or disable DHCP Leasing.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
If tracks or playlists were recently added, sync the music library.
The Music Library automatically re-syncs every 15 minutes to scan for changes. If necessary, a sync can be manually started at any time.
Close and re-open the Bose app.
Closing an app varies by device and operating system. Common methods for mobile devices are shown below:
On iOS devices:
On iOS devices:
- Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps
- Swipe left or right to find the app you want to close
- Swipe up on the app to close it.
- On the home screen, press and hold the app icon
- Tap App info from the pop-up that appears
- On the App Info screen, tap Force Stop.
Determine if the issue occurs with the service's own app or website and check the service's website for alerts.
The issue may be due to a problem with the music service itself. Close the Bose app and open the music service's app or website to determine if the issue is present using the service directly, without Bose. Additionally, check the service's website for information on maintenance or other 'service unavailable'-related messaging.
Only Deezer Premium+ accounts are supported.
Note: After upgrading to Deezer Premium+, if can take up to 18 hours for the upgraded account to activate.
- Free non-premium accounts within the US can browse Deezer content but cannot play it. Content shown for free accounts will appear grayed out and be unselectable.
- Free non-premium accounts outside the US can access personalized radio and 30-second track preview.
Temporarily disable any security/anti-virus or firewall software running on the computer.
Depending on the configuration of the security and/or firewall settings, the service's access may be blocked. To determine if this is the issue, temporarily disable any security or firewall software and retest. Note which firewalls have been disabled.
If this resolves the issue, inform the customer that they will need to allow the service access through the firewall. For more information, see the Firewall Information site.
Re-enable the firewalls that were noted as disabled before continuing.
If this resolves the issue, inform the customer that they will need to allow the service access through the firewall. For more information, see the Firewall Information site.
Re-enable the firewalls that were noted as disabled before continuing.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
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