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Remote is intermittent or does not control your Bose product | Wave® Radio/CD
Be sure the remote control sensor on your product is not in direct light.
If the remote sensor on your product is in a very bright area (e.g. in excessive sunlight or lighting), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.
Check that nothing is blocking the front of your product.
If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.
Be sure the system display is clean.
Debris, smudges or scratches on the plastic display cover can interfere with communication between the remote and the system. Use a clean, dry cloth to gently wipe the display.
Replace the battery in the remote control.
The battery may not have sufficient power for the remote control to operate properly.
Use a coin to remove the battery cover on the back of the remote control. Replace the battery with a new CR2032 (or DL2032) battery. Place the battery with the positive (+) side facing out of the battery compartment, then reattach the battery cover and turn it clockwise to lock it in place.
Keep new and used batteries out of reach of children.
Be sure the remote is within range of the system.
The range of the remote is 20 feet
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Make sure the proper remote control is being used.
A remote control from another product will have different or no functionality. If your have more than one Bose remote control, refer to the owner's guide of the product you are trying to control to be sure you using the right remote control.
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