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Intermittent audio from product | Wave® music system
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
If the issue occurs with a certain source, select it below for more help.
Built-in AM/FM radio
Check if the issue is poor radio reception.
Try another station to see if the issue is related to radio reception. If so, see No or poor AM or FM radio reception.
If listening to an AM or FM station, be sure the Talk Radio mode is set properly.
Talk Radio mode reduces bass on AM and FM radio, which can help with voice clarity during talk radio programming. For more info, see Setting Talk Radio mode.
Built-in disc player
Try a different disc.
Check if other discs play in your system to determine if the issue is related to one or certain discs or disc types.
If using the accessory multi-disc changer, try playing the same discs in the Wave system and in the changer.
Try the same discs in each disc slot to determine if the issue is related to a specific slot.
A device plugged in to the auxiliary input
Check the volume level of the connected audio device.
If the connected device has a variable audio output, adjust the volume level to 80 percent of its maximum. This typically sends a strong signal without distortion. If there is a volume-limiting feature, be sure it is turned off.
If a device is connected to the TV and then audio from the TV is connected to your system, turn up both the device and TV volume controls.
Some TVs and devices have a volume control on the device or in the device menu. Be sure the device and TV volume controls are both set to the maximum. Then, control the overall volume with your Bose system. (Tip: Some TVs and devices have a volume control in their menu settings. Look in the menu for related audio/sound settings to adjust. A common setting is an audio output option that can be set to Fixed.)
Replace the cables used to connect your product
Try replacing the cables that connect your product. If no issue is heard with new cables, the first set of cables is the issue.
A Bluetooth® device
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
On the Bluetooth® device, remove all entries of your Bose product from the Bluetooth menu. Then, try connecting again.
In the Bluetooth menu of the Bluetooth device, you'll find a list of Bluetooth products that have been previously connected. Your Bose product might show up one or more times in the list (i.e. it might be listed a second time with "LE" in the name). Select each entry for your product and remove it by selecting Forget, Unpair, Delete or something similar. After, try connecting again. For more info, see Connecting a Bluetooth® device.
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