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Computer is asking for drivers | Wave® music system III
Be sure the button is not pressed while inserting the SoundLink USB key.
If the button on the SoundLink USB key is pressed down while being inserted in the computer, it will go into a factory diagnostic mode and start asking for drivers. Try disconnecting the USB Key and re-insert it making sure the button is not pressed in
While updating your product, disconnect any other USB devices from the computer.
Disconnect all USB devices (not including a mouse and keyboard) from the the computer, then reconnect your system and try the update again. If the update still does not complete, disconnected the same USB devices and reboot your computer, then reconnect your system and try again. (Note: USB hubs are not recommended when trying to update.)
Be sure a KVM switch is not being used.
A KVM (keyboard, video and mouse) switch cannot be used to connect multiple computers to a single Bose system. The Bose system uses an isochronous USB data stream (typical for USB audio) that is not compatible with most USB KVM switches. The Bose system system must be connected directly to one machine only to produce audio
Be sure the product is connected to a computer running a supported operating system
Connecting the product to a computer running a non-supported operating system may limit the ability for the product to operate properly. For information on how to determine the computers operating system, see Determining the computer's operating system
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
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