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Wave® radio IV | Remote control does not work from a distance
wave®-radio-iv
Wave® radio IVSold from 2015 - 2017

Wave® radio IV | Remote control does not work from a distance

Be sure the remote is within range of the system.

The range of the remote is 20 feet

Check that nothing is blocking the front of your product.

If the remote sensor on your product is fully or partially covered, it might not detect the commands from your remote control. If anything is blocking the front of your product, move it and check if the issue is resolved.

If the plastic wrapper is still on the remote control, try removing it.

New remotes are typically wrapped in plastic. This wrapper could reduce the range of your remote, which might be more noticeable as the batteries weaken or if the wrapper is not clean.

Be sure the system display is clean.

Debris, smudges or scratches on the plastic display cover can interfere with communication between the remote and the system. Use a clean, dry cloth to gently wipe the display.

Be sure the remote control sensor on your product is not in direct light.

If the remote sensor on your product is in a very bright area (i.e. in excessive sunlight or lighting, nearby a bright TV or laptop screen, etc.), the light interference could affect the ability of your product to detect the IR light commands from your remote control. If there is excessive light on your product, try reducing it.

Replace the battery in the remote.

For more info, see Replacing the batteries in your remote control.

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
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Wave® radio IV | Remote control does not work from a distance