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Alarm is not working | Wave® SoundTouch® music system
Make sure the alarm is set properly.
The alarm may have been set incorrectly. Test the alarm by setting it to sound within a minute from the current time to see if it works properly. For more information on how to set the alarm, see Setting an Alarm
Check if the product is receiving power.
If your system is unplugged or power is lost, the time and alarm settings are retained for 48 hours. While retained, the alarm and clock will not work without AC (mains) power.
Be sure the AM/PM is set to the proper 12-hour time period.
This indicator may be on the opposite setting for either the current time or alarm time.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
Note: If you are unable to provide a valid Serial Number or Date of Manufacture code for your product, we are not able to process any repair, exchange or trade in transactions.
Bose Customer Support can still provide troubleshooting support if required.
If you need help locating your serial number, please refer to the Serial Number Location article for your product, which provides instructions on where to find it.
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