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CD will not eject | Wave® SoundTouch® music system
Be sure the system is able to turn on.
Try turning on the system using the remote control or the control panel. If neither method turns the system on, see Product will not turn on.
Determine if the CDs play.
Determine if the CDs play or not. If the CDs do not play, see CDs skip or do not play.
Turn the system upside down.
In some cases the shock absorbing grommets used beneath the CD mech may come loose. The disc may not eject in this situation because it is obstructed by the faceplate. Turning it upside down may align the two components and allow the disc to come free. Whether or not the disc ejects, the system should be serviced to prevent this from happening again. Follow the link for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
Note: If you are unable to provide a valid Serial Number or Date of Manufacture code for your product, we are not able to process any repair, exchange or trade in transactions.
Bose Customer Support can still provide troubleshooting support if required.
If you need help locating your serial number, please refer to the Serial Number Location article for your product, which provides instructions on where to find it.
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