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No audio | Wave® SoundTouch® music system
Check if the Snooze feature is active.
When snoozed, your system remains silent for the duration of the snooze period. Try disabling Snooze. For more info, see Using the Snooze feature.
In the TV menu, look for applicable audio/sound settings.
Many TVs have a menu setting that allows audio to be sent to speakers other than the TV speakers. In the TV menu, navigate to sound settings and look for a TV Speakers or Audio Output option (or something similar). The TV speakers may need to be turned off and the output may need to be set to Fixed or External Speakers. (Tip: If there is no fixed output option, you might need to turn up the TV volume to max to hear it through your Bose speakers—even if the TV speakers are turned off.)
Check the volume level on the Bose system.
When the system is turned on, its volume slowly ramps from zero to the last level used. If the system was turned off at an extremely low volume, it ramps to a moderate volume level. Pressing the volume button during this process sets the volume and stops if from ramping. If a higher level is desired, increase the volume gradually.
Check that the correct audio source is selected.
Since there is more than one audio source built-in to your system (i.e. FM and AM radio), be sure the source you want to hear is selected on the system.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Be sure nothing is connected to the headphone jack.
The speakers are automatically muted when headphones (or any cable with an 1/8-inch stereo plug) are connected to the system.
Try connecting and then disconnecting a cable from the Headphone jack.
When headphones are connected to the Headphones jack, audio is muted from the system speakers. In case the system didn't switch back to the system speakers when the headphones were disconnected, connect a cable to the headphones jack, unplug it, then check it audio returns to the system speakers.
Restore the system to its factory defaults and restart the set up process.
For more info, see Resetting your product.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement below to explore your available options.
Note: If you are unable to provide a valid Serial Number or Date of Manufacture code for your product, we are not able to process any repair, exchange or trade in transactions.
Bose Customer Support can still provide troubleshooting support if required.
If you need help locating your serial number, please refer to the Serial Number Location article for your product, which provides instructions on where to find it.
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