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Poor sound quality from product | Wave® SoundTouch® series IV wireless music system
Determine if the problem is specifically related to bass performance.
If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.
Turn up the volume of the connected device.
Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
If connecting to a Windows computer via Bluetooth®, be sure the Stereo audio profile is selected.
On your Windows computer, click the speaker icon In the lower-right to view the volume slider. Click the ^ above the volume slider to view a list of available audio devices. (Tip: If your Bluetooth product is not connected, the ^ may not appear.) Your product will appear twice: once with Stereo or A2DP next to it and once with Hands-Free or HSP next to it. For full-range audio quality, select the Stereo listing.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try relocating the Wave system to another area and power outlet.
Other electronics can cause interference affecting your Wave system if they're on the same power circuit or nearby. Try moving the Wave system away from (or unplug the power to) such devices like chargers, old electronics, holiday lights, or microwaves. If that helps, plug the Wave system (or the device causing the problem) into a different power outlet, or move them farther apart.
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