Was this helpful?
Unable to add a music library in the SoundTouch app | Wave® SoundTouch® series IV wireless music system
Which error code or message appears?
Unable to add your music library. (1608) — NAS library - server not found. Music server is undetectable or unreachable
If your music is on a USB drive, add it to your iTunes or Windows Media Player library, or move the files to the computer hard drive.
The SoundTouch app cannot directly access music libraries stored on a USB drive. However, if you add the files on the USB drive to the Windows Media Player or iTunes library that is connected to the SoundTouch app, the files might be accessible in the app. If not—and if storage is available—move the files to the internal hard drive of the computer.
Close the SoundTouch App and Music Server, then reopen the app.
Restarting the app may resolve connection and performance issues. Closing the music server is a separate action from closing the app; For these instructions, see Closing the SoundTouch Music Server
If the music server is not running, restart the app which will also restart the SoundTouch Music Server.
If the music server is not running, restart the app which will also restart the SoundTouch Music Server.
On the computer hosting the music library, verify the SoundTouch app is up to date.
If the app version in use on the computer is less than the PC/Mac SoundTouch App version listed in Software and firmware versions, download and install the latest version of the app from www.bose.com/soundtouch_app ("soundtouchapp" or "soundtouch-app" work in place of "soundtouch_app"). For info determining app version, see Checking the software or firmware version.
Computer music library server error. (4202) — Computer library - Unable to retrieve music from SoundTouch computer music server
Be sure the computer hosting the music library is on and not hibernating.
In order to access the music library stored on the computer, it must be on. Any automatic turn-off or hibernate modes should be turned off or adjusted the setting so the music library is always available for use by the SoundTouch system and app.
The steps to change power settings vary by computer type, operating system, and computer manufacturer. Refer to the manufacturer of the computer to locate and adjust such power options.
The steps to change power settings vary by computer type, operating system, and computer manufacturer. Refer to the manufacturer of the computer to locate and adjust such power options.
On the computer hosting the music library, verify the SoundTouch app is up to date.
If the app version in use on the computer is less than the PC/Mac SoundTouch App version listed in Software and firmware versions, download and install the latest version of the app from www.bose.com/soundtouch_app ("soundtouchapp" or "soundtouch-app" work in place of "soundtouch_app"). For info determining app version, see Checking the software or firmware version.
Close the SoundTouch App and Music Server, then reopen the app.
Restarting the app may resolve connection and performance issues. Closing the music server is a separate action from closing the app; For these instructions, see Closing the SoundTouch Music Server
If the music server is not running, restart the app which will also restart the SoundTouch Music Server.
If the music server is not running, restart the app which will also restart the SoundTouch Music Server.
If using the PC/Mac app or a music library stored on a computer, determine if the issue is related to the computer security configuration.
IMPORTANT: You computer security software provides protection between your network and the Internet. Before trying this suggestion, consider whether or not it is safe to temporarily disable the security software. If there are no concerns, try the following.
On your computer, temporarily disable any firewalls or security software one-by-one. If performance improves when one is disabled, the issue could be related to the configuration of that software. Re-enable all security software you disabled. Then, in the settings of the software affecting performance, add the SoundTouch app and SoundTouch music server as programs that the software should not block.If using the PC/Mac app, add exceptions for SoundTouch in any antivirus or firewall software.
If the firewall or security software on your computer prompts you to allow access to SoundTouch, allow access. If you deny access, SoundTouch system and software functaionality will be limited. If you already denied access, you can try uninstalling the SoundTouch app, reinstalling it, and then allowing accessing when prompted after opening the app again. If you are not prompted, go to the settings of your security software and add the SoundTouch app and SoundTouch music server as programs that the software should not block.
For Windows computers, be sure Media Streaming is allowed for the SoundTouch system.
For more info, see Enabling Media Streaming in Windows.
Refer to the Router Information site for any known brand or device specific issues.
Locate the router model within the Router Information to determine if there is any model specific known issues and solutions. Owners' guides, product images and specifications may also be found within this site.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
If the device running the app is using a VPN or remote desktop connection, disconnect it.
If the computer or device running the SoundTouch app or SoundTouch music server is using a VPN (Virtual Private Network) or remote desktop service, your product will not connect to the device. VPN and remote desktop software essentially put the device on a network within a network. So, wireless devices, like your product, will not find the device. Disconnect the dveice from the VPN or remote desktop and try again.
Remove and re-add the music library.
For more info, see Removing a music library then Adding a music library stored on a computer or NAS drive.
Music library is unavailable. (4203, 6151) — Computer library - Unable to retrieve music from SoundTouch computer music server
Be sure the computer hosting the music library is on and not hibernating.
In order to access the music library stored on the computer, it must be on. Any automatic turn-off or hibernate modes should be turned off or adjusted the setting so the music library is always available for use by the SoundTouch system and app.
The steps to change power settings vary by computer type, operating system, and computer manufacturer. Refer to the manufacturer of the computer to locate and adjust such power options.
The steps to change power settings vary by computer type, operating system, and computer manufacturer. Refer to the manufacturer of the computer to locate and adjust such power options.
On the computer hosting the music library, verify the SoundTouch app is up to date.
If the app version in use on the computer is less than the PC/Mac SoundTouch App version listed in Software and firmware versions, download and install the latest version of the app from www.bose.com/soundtouch_app ("soundtouchapp" or "soundtouch-app" work in place of "soundtouch_app"). For info determining app version, see Checking the software or firmware version.
Close the SoundTouch App and Music Server, then reopen the app.
Restarting the app may resolve connection and performance issues. Closing the music server is a separate action from closing the app; For these instructions, see Closing the SoundTouch Music Server
If the music server is not running, restart the app which will also restart the SoundTouch Music Server.
If the music server is not running, restart the app which will also restart the SoundTouch Music Server.
If using the PC/Mac app or a music library stored on a computer, determine if the issue is related to the computer security configuration.
IMPORTANT: You computer security software provides protection between your network and the Internet. Before trying this suggestion, consider whether or not it is safe to temporarily disable the security software. If there are no concerns, try the following.
On your computer, temporarily disable any firewalls or security software one-by-one. If performance improves when one is disabled, the issue could be related to the configuration of that software. Re-enable all security software you disabled. Then, in the settings of the software affecting performance, add the SoundTouch app and SoundTouch music server as programs that the software should not block.If using the PC/Mac app, add exceptions for SoundTouch in any antivirus or firewall software.
If the firewall or security software on your computer prompts you to allow access to SoundTouch, allow access. If you deny access, SoundTouch system and software functaionality will be limited. If you already denied access, you can try uninstalling the SoundTouch app, reinstalling it, and then allowing accessing when prompted after opening the app again. If you are not prompted, go to the settings of your security software and add the SoundTouch app and SoundTouch music server as programs that the software should not block.
For Windows computers, be sure Media Streaming is allowed for the SoundTouch system.
For more info, see Enabling Media Streaming in Windows.
Refer to the Router Information site for any known brand or device specific issues.
Locate the router model within the Router Information to determine if there is any model specific known issues and solutions. Owners' guides, product images and specifications may also be found within this site.
Reboot your router.
Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
If the device running the app is using a VPN or remote desktop connection, disconnect it.
If the computer or device running the SoundTouch app or SoundTouch music server is using a VPN (Virtual Private Network) or remote desktop service, your product will not connect to the device. VPN and remote desktop software essentially put the device on a network within a network. So, wireless devices, like your product, will not find the device. Disconnect the dveice from the VPN or remote desktop and try again.
Remove and re-add the music library.
For more info, see Removing a music library then Adding a music library stored on a computer or NAS drive.
For Windows users, download the iTunes app from the Apple website.
If the iTunes app is installed from the Windows app store, the SoundTouch app might not detect iTunes as a music library source. Instead, download and install the iTunes from the Apple website, the add the music library:
- Go to www.apple.com/itunes.
- Scroll down to Looking for other versions? and click Windows.
- Download and install either the 64-bit or 32-bit version.
- Adding a music library stored on a computer or NAS drive to your SoundTouch account.
If using macOS 10.15 (Catalina), music libraries are not supported.
As of macOS 10.15, iTunes is no longer included in macOS. Since the SoundTouch app only supports music libraries from iTunes or Windows Media Player, a music library cannot be added from a computer running macOS 10.15. If a library was already added on a computer with a previous macOS version and, after, that computer was updated to Catalina, the library on that computer will still work but the contents of the library cannot be updated.
As an alternative, you can use AirPlay to stream music from an Apple Music library to your SoundTouch system.
As an alternative, you can use AirPlay to stream music from an Apple Music library to your SoundTouch system.
For iTunes libraries, go to the iTunes preferences and enable sharing your library with other applications.
Open iTunes and go to Preferences > Advanced, then check Share iTunes Library XML with other applications. If this option is not checked, other applications—like SoundTouch—will not find your iTunes library. (Note: This option is available in iTunes version 12.2 or later.)
If using iTunes 12.5.1 on a Windows computer, the "iTunes Music Library" XML file must be located in the default iTunes folder.
If using iTunes 12.5.1 on a Windows computer, the SoundTouch app will not access the library if the iTunes XML file (iTunes Music Library.xml) is not located in the default iTunes location. Verify the file is located as shown below. If it is not, find the file and move it here:
- For Windows Vista and newer: C:\Users\[username]\Music\iTunes
- For Windows XP: C:\Documents and Settings\[username]\My Documents\My Music\iTunes
.png)
