Bose Packing Instructions
This page outlines our recommendations for shipping your Bose product back to us for repair, return or refund. Following these steps will help reduce the risk of damage to your product and will help the process to proceed without delay.
Shipping Instructions
- Make sure your items are securely wrapped. While the original box and packaging are preferred, a similar secure box and packaging are acceptable. Please only send the faulty product/part unless specifically requested to include accessories or cables.
- Completely surround the product you are returning from all angles with sufficient quantity of good quality protective material such as small bubble wrap. Please ensure that there is at least 2 centimeters/1 inch of bubble wrap surrounding the product for smaller products and 3 cm/1.5 inches for larger products.
- Use a strong undamaged cardboard box large enough to accommodate the protected product and protective packaging without the box becoming misshapen.
- Make sure that there is no internal movement and seal the box with parcel tape.
- Remove all other labels prior to shipping.
- Please refer to your confirmation email for instructions on how to ship the product to us.
- If your confirmation email includes a link to a shipping label, please follow instructions on how to ship your product using that shipping label, and affix this label to the package.
- If your confirmation email does not include a shipping a label and instead provides an address to ship the product to, please follow the instructions on how to ship the product to us, and ensure that the order number is clearly written on the box.
Important Notes
- Failure to follow these steps will put your product at risk of shipping damage or shipping/processing delays
Need Help?
- If you have questions about the process, please visit https://support.bose.com/s/get-help-landing-page for further support.
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