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Low audio through expansion product with AL8 | Lifestyle® 28 Series II system
Determine whether this Lifestyle system is set up as the expansion source or destination
Acoustic Wave Music System II
Determine if the issue occurs in the main room.
Using the main room remote, select the source that is having an issue playing through the expansion product. If the issue occurs in the main room, refer to Audio troubleshooting for the main room system.
Verify the expansion product is working properly.
Try listening an FM radio station using the Acoustic Wave II FM tuner. If the issue still occurs, refer to Acoustic Wave II Troubleshooting.
Raise the volume level using the expansion remote.
It is possible the volume in the expansion room is too low or in mute mode. Increase the volume gradually. Verify the volume is increasing by observing the display of the expansion product.
Check the condition of the Bose link cable and the multi-pin connectors at either end.
With the system off, disconnect the connectors at both ends of the Bose link cable. Check to see if there are any bent or missing pins. There should be nine pins at both ends. Also check for any kinks or cuts in the cable. If the cable or connectors are broken in any way, replace the cable, otherwise firmly reconnect the cable at both ends to ensure a good connection.
Perform an expansion product reset.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For info Resetting your product.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement to explore your available options.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Lifestyle SA-2 or SA-3 stereo amplifier
Determine if the issue occurs in the main room.
Using the main room remote, select the source that is having an issue playing through the expansion product. If the issue occurs in the main room, refer to Audio troubleshooting for the main room system.
Determine if the room size is too large or the distance from the system is too far.
The volume from the system will seem lower in larger rooms than in smaller rooms. The level of sound will decrease when heard from greater distances. Try to place your system within 20 feet (6 meters) of the listening area.
If the expansion product has its own volume control, try raising the volume level on it.
It is possible the volume on the expansion product is too low or in mute mode. Increase its volume gradually. If the expansion remote can change the volume of this setup, adjust the volume level on the expansion product to 80 percent of its maximum.
Check the condition and connections of all cables and adapters.
With the system off, disconnect the connectors at both ends of all cables and adapters. Check to see if there are any bent or broken connectors. Also check for any kinks or cuts in the cable. If the cable or connectors are broken in any way, replace that cable, otherwise firmly reconnect the cable at both ends to ensure a good connection.
If the speakers are separate components of an expansion product, be sure to check the condition and connections of the speaker wires as well. Verify the connections at both ends of the speaker wires are firmly and properly connected to the appropriate jacks. Check for kinks or cuts in the wires. Replace any wires that have visible defects.
If the speakers are separate components of an expansion product, be sure to check the condition and connections of the speaker wires as well. Verify the connections at both ends of the speaker wires are firmly and properly connected to the appropriate jacks. Check for kinks or cuts in the wires. Replace any wires that have visible defects.
Perform an expansion product reset.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. Turn the Lifestyle system off and, if possible, turn off the expansion product. Disconnect the power cord of the expansion product from the power outlet for 30 seconds. Reconnect the power cord and retest the setup.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement to explore your available options.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Lifestyle Homewide powered speaker system
Determine if the issue occurs in the main room.
Using the main room remote, select the source that is having an issue playing through the expansion product. If the issue occurs in the main room, refer to Audio troubleshooting for the main room system.
Determine if the room size is too large or the distance from the system is too far.
The volume from the system will seem lower in larger rooms than in smaller rooms. The level of sound will decrease when heard from greater distances. Try to place your system within 20 feet (6 meters) of the listening area.
Raise the volume level using the expansion remote.
It is possible the volume in the expansion room is too low or in mute mode. Increase the volume gradually.
Run ADAPTiQ to maximize the system sound.
The ADAPTiQ audio calibration software, included with the system, automatically tests the acoustics of the listening area, analyzes speaker placement and tailors the sound of the system to the specific acoustics of the room. For more information on how to run ADAPTiQ, see ADAPTiQ system setup and deactivation.
Check the condition of the Bose link cables connected to the transmitter and receiver.
With the system off, disconnect the connectors at both ends of the two Bose link cables. Check to see if there are any bent or missing pins. There should be nine pins at each end. Also check for any kinks or cuts in the cables. If a cable or connector is broken in any way, replace the cable, otherwise firmly reconnect the cable at both ends to ensure a good connection.
Be sure the speakers are connected properly to the Acoustimass module.
A speaker cable connection may have come loose or could be incorrect. Make sure all connectors are firmly seated on the Acoustimass module and on the cube speakers, including any adapters you may be using.
Check the condition of the speaker wires and be sure they are secure at both ends.
Check the speaker wires for any kinks, scratches, cuts or damage. Replace any damaged wires and check that they are securely connected at both ends.
Perform an expansion product reset.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. Reset the product by disconnecting its power cord for 30 seconds.
Connect the expansion product without the AL8 wireless audio link in place.
Try moving the expansion product to a different location and connecting it without the transmitter or receiver. If this resolves the issue, the AL8 may require service.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement to explore your available options.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Lifestyle RoomMate powered speaker system
Determine if the issue occurs in the main room.
Using the main room remote, select the source that is having an issue playing through the expansion product. If the issue occurs in the main room, refer to Audio troubleshooting for the main room system.
Determine if the room size is too large or the distance from the system is too far.
The volume from the system will seem lower in larger rooms than in smaller rooms. The level of sound will decrease when heard from greater distances. Try to place your system within 20 feet (6 meters) of the listening area.
Raise the volume level using the expansion remote.
It is possible the volume in the expansion room is too low or in mute mode. Increase the volume gradually.
Check the condition of the Bose link cable and the multi-pin connectors at either end.
With the system off, disconnect the connectors at both ends of the Bose link cable. Check to see if there are any bent or missing pins. There should be nine pins at both ends. Also check for any kinks or cuts in the cable. If the cable or connectors are broken in any way, replace the cable, otherwise firmly reconnect the cable at both ends to ensure a good connection.
Perform an expansion product reset.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement to explore your available options.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Lifestyle T10, T20, V25, or V35 home entertainment system
Determine if the issue occurs in the main room.
Using the main room remote, select the source that is having an issue playing through the expansion product. If the issue occurs in the main room, refer to Audio troubleshooting for the main room system.
Verify the expansion product is working properly.
Try listening to a source connected to the expansion product. If the issue still occurs, refer to troubleshooting for the connected expanion product.
Raise the volume level using the expansion remote.
It is possible the volume in the expansion room is too low or in mute mode. Increase the volume gradually.
Check the condition of the Bose link cable and the multi-pin connectors at either end.
With the system off, disconnect the connectors at both ends of the Bose link cable. Check to see if there are any bent or missing pins. There should be nine pins at both ends. Also check for any kinks or cuts in the cable. If the cable or connectors are broken in any way, replace the cable, otherwise firmly reconnect the cable at both ends to ensure a good connection.
Perform an expansion product reset.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For information on performing a reset, refer to the reset procedure for the connected expansion product.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement to explore your available options.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Wave Music System, Wave Music System III, Wave Radio II, or Wave Radio III
Determine if the issue occurs in the main room.
Using the main room remote, select the source that is having an issue playing through the expansion product. If the issue occurs in the main room, refer to Audio troubleshooting for the main room system.
Verify the expansion product is working properly.
Try listening an FM radio station using the to expansion product's FM tuner. If the issue still occurs, refer to troubleshooting for the connected expansion product.
Raise the volume level using the expansion remote.
It is possible the volume in the expansion room is too low or in mute mode. Increase the volume gradually. Verify the volume is increasing by observing the display of the expansion product.
Check the condition of the Bose link cable and the multi-pin connectors at either end.
With the system off, disconnect the connectors at both ends of the Bose link cable. Check to see if there are any bent or missing pins. There should be nine pins at both ends. Also check for any kinks or cuts in the cable. If the cable or connectors are broken in any way, replace the cable, otherwise firmly reconnect the cable at both ends to ensure a good connection.
Perform an expansion product reset.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. For more info, see Resetting your product.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement to explore your available options.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
3·2·1 series II or III home entertainment system (including GS and GSX variants)
Determine if the issue occurs in the main room.
Using the main room remote, select the source that is having an issue playing through the expansion product. If the issue occurs in the main room, refer to Audio troubleshooting for the main room system.
Verify the expansion product is working properly.
Try listening an FM radio station using the to expansion product's FM tuner. If the issue still occurs, refer to troubleshooting for the connected expanion product.
Raise the volume level using the expansion remote.
It is possible the volume in the expansion room is too low or in mute mode. Increase the volume gradually. Verify the volume is increasing by observing the display of the expansion product.
Check the condition of the Bose link cable and the multi-pin connectors at either end.
With the system off, disconnect the connectors at both ends of the Bose link cable. Check to see if there are any bent or missing pins. There should be nine pins at both ends. Also check for any kinks or cuts in the cable. If the cable or connectors are broken in any way, replace the cable, otherwise firmly reconnect the cable at both ends to ensure a good connection.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement to explore your available options.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
Other / Non-Bose Link product
Determine if the issue occurs in the main room.
Using the main room remote, select the source that is having an issue playing through the expansion product. If the issue occurs in the main room, refer to Audio troubleshooting for the main room system.
Determine if the room size is too large or the distance from the system is too far.
The volume from the system will seem lower in larger rooms than in smaller rooms. The level of sound will decrease when heard from greater distances. Try to place your system within 20 feet (6 meters) of the listening area.
If the expansion product has its own volume control, try raising the volume level on it.
It is possible the volume on the expansion product is too low or in mute mode. Increase its volume gradually. If the expansion remote can change the volume of this setup, adjust the volume level on the expansion product to 80 percent of its maximum.
Check the condition and connections of all cables and adapters.
With the system off, disconnect the connectors at both ends of all cables and adapters. Check to see if there are any bent or broken connectors. Also check for any kinks or cuts in the cable. If the cable or connectors are broken in any way, replace that cable, otherwise firmly reconnect the cable at both ends to ensure a good connection.
If the speakers are separate components of an expansion product, be sure to check the condition and connections of the speaker wires as well. Verify the connections at both ends of the speaker wires are firmly and properly connected to the appropriate jacks. Check for kinks or cuts in the wires. Replace any wires that have visible defects.
If the speakers are separate components of an expansion product, be sure to check the condition and connections of the speaker wires as well. Verify the connections at both ends of the speaker wires are firmly and properly connected to the appropriate jacks. Check for kinks or cuts in the wires. Replace any wires that have visible defects.
Perform an expansion product reset.
A reset is used to correct occasional product issues. It is not something that a product should require repeatedly. Turn the Lifestyle system off and, if possible, turn off the expansion product. Disconnect the power cord of the expansion product from the power outlet for 30 seconds. Reconnect the power cord and retest the setup.
Your Product Requires Service
If these steps do not resolve your issue, please click Start Repair or Replacement to explore your available options.
Your media center may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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