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No audio in one ear | Bose QuietComfort Earbuds
Resync the earbud connection
- Place both earbuds into the charging case. Keep the lid open. The status light on the front of the case will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.
- Close the lid on the case.
- When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
You should hear the chime. - Place the left earbud in your ear. You should hear the chime and can continue using your product.
Make sure the earbuds are firmly seated on the charging pins when charging
- If you place both earbuds in the case and they are not seated on the charging pins, the earbuds will remain on and drain the battery
- The charging pins could also be stuck in a down position. You can push on the charging pin(s) to confirm they are moving up and down and not stuck in the down position
- When placing the earbuds in the charging case, the LEDs on the earbuds should flash or light up. This will confirm the earbuds are connecting with the charging pins
Be sure you're wearing the earbuds correctly.
A proper fit is important for comfort and sound quality. If the earbuds are not worn properly or positioned incorrectly, audio and microphone performance may be affected. See Wearing and adjusting your earbuds for more details.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Your earbuds need to be replaced.
If the steps above did not resolve your issue, your earbuds need to be replaced. Click START A REPAIR OR REPLACEMENT below to begin the process online — the fastest and easiest way to get service.
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