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Dropped Bluetooth Connection | Bose QuietComfort Ultra Headphones
If your headset is charging, disconnect it from the charger.
While the headset is charging, Bluetooth® is disabled. Charge the headset as needed, then disconnect the charging cable to connect a Bluetooth device.
Keep your product within 33 feet (10 meters) of your personal device.
Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.
Reboot the Bluetooth® device.
Electronics, such as cell phones, tablets or computers, might need to be reset on occasion to correct minor issues. This is typically done by shutting down the device, then powering it on again.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth® devices and Connecting a Bluetooth® device.
Remove your product from the memory of the Bluetooth device, then try again.
In the Bluetooth settings menu of the Bluetooth device, find the list of previously connected products. Remove the Bose product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more info, see Connecting a Bluetooth device.
Reboot your headphones.
This reset will not erase your product settings.
- If the USB charging cable or audio cable is connected to your headphones, disconnect it.
- Connect a USB charging cable and charger to a power outlet. You can also connect the USB cable to a USB port on a computer that is powered on.
Note: Do not connect your headphones to the USB cable yet. - On your headphones, press and hold the Power/Bluetooth® button.
- While continuing to hold the button, connect the USB cable to the left earcup. The Power light on your headphones will quickly blink twice.
- Once connected, wait two seconds and then release the Power/Bluetooth button.
Tip: If your headphones don't respond after this, reset them a second time.
If connected to a Windows computer, check the power management setting for the Bluetooth adapter.
- On the computer, click the Start menu and begin typing device manager.
- Click Device Manager in the search results to open it.
- Click the > next to Bluetooth to expand it.
- Right-click your Bluetooth adapter and select Properties.
- Click the Power Management tab and uncheck Allow the computer to turn off this device to save power.
- Restart your computer and try again.
If using your product outdoors, check for differences when used indoors.
Since there are fewer boundaries and reflective surfaces outdoors, Bluetooth® signal might not reach as far. Check if the product functions better indoors to determine if the environment is the issue.
Try connecting a different Bluetooth device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
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