Was this helpful?
Cannot Connect a Bluetooth Device | SoundTouch® 30 series III wireless speaker
Check if the Bluetooth device is connected to another product.
The Bluetooth device might not connect to your Bose product if it is already connected to another product. Go to the Bluetooth settings on the device, disconnect any connected products, then try connecting your Bose product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.
Reboot the Bluetooth device you are trying to connect.
Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.
Clear your Bose product memory of previously-connected Bluetooth® devices.
Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device. For more info, see Clearing the product memory of paired Bluetooth devices and Connecting a Bluetooth device.
On the Bluetooth device, remove your Bose product and then try again.
On the device you're trying to connect, go to the Bluetooth settings. In the list of remembered Bluetooth connections, find your Bose product and remove it (i.e. you might have to choose to forget or unpair it). Then, try connecting again. For help connecting, see Connecting a Bluetooth device.
Connect a different Bluetooth device.
Try another Bluetooth device to determine if the issue is related to the first device or its settings.
.png)
