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Computer is asking for drivers | SoundTouch® 10 wireless speaker
Be sure to connect the USB only when prompted by the application.
- Disconnect the USB cable at either end
- Close the setup application
- Reopen the setup application
- Connect the USB only when prompted by the application
While updating your product, disconnect any other USB devices from the computer.
Disconnect all USB devices (not including a mouse and keyboard) from the the computer, then reconnect your system and try the update again. If the update still does not complete, disconnected the same USB devices and reboot your computer, then reconnect your system and try again. (Note: USB hubs are not recommended when trying to update.)
Be sure the product is connected to a computer running a supported operating system
Connecting the product to a computer running a non-supported operating system may limit the ability for the product to operate properly. For information on how to determine the computers operating system, see Determining the computer's operating system
Run the appropriate version of the driver package installer located in the SoundTouch\Drivers folder.
- Open the Drivers folder within SoundTouch folder located at either C:\Program Files (x86)\SoundTouch\ or C:\Program Files\SoundTouch
- Determine if the two files beginning with "dpinst" have the same icon or different icons.
- If the icons are the same, select double-click on dpinst64 otherwise, if the icons are different from on another, double-click on dpinst32. This program will then install the appropriate driver package for the 32 or 64-bit Windows operating system.
- Close the SoundTouch App, reopen it and restart the set up
If you are unable to connect to Wi-Fi using the Bose app, try an alternate connection method.
If your product cannot connect to your network using the normal setup method in the Bose app, try an alternate method. For more info, see Connecting to a Wi-Fi network.
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