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Sound is not heard from all speakers | Bose Smart Ultra Soundbar
For issues with DVDs, try a different audio track (if available).
Some DVDs have multiple audio tracks available in the DVD audio/sound menu. In the DVD menu, select a different audio track and listen for differences.
Run the ADAPTiQ audio calibration to optimize the sound of your system.
Since different environments affect how sound is heard, use ADAPTiQ can calibrate you system. It listens to how your speakers sound in your room, then adjusts the sound as needed to optimize sound quality. For more info, see ADAPTiQ system setup and deactivation.
If the issue is with your bass module or your rear surround speakers, select it below for more help.
No sound from bass module
Connect the bass module using a wired connection.
A wired connection can be used when a wireless connection is not possible or reliable. The 15 foot (4.5 meter) long Acoustimas Module Interconnect cable is available to connect the bass module to the soundbar.
No sound from rear surround speakers
Check the color of the status LED located on the front of each rear speaker receiver.
If the LED is solid white, it is connected properly. If the LED shows another status, see Understanding LED indicator status lights and information for more info.
Check the rear speaker volume level in the Bose app.
The rear speaker level is adjustable in the Bose app. Be sure the level is set appropriately. For more information, see Adjusting the volume level of the rear surround speakers.
Reset the wireless receivers for the surround speakers.
For more information, see Resetting your product. (Note: A reset is used to correct occasional performance issues. It is not something that a product should require repeatedly.)
Determine the type of content that is being played (music, movie, TV, video game, etc.).
The amount of sound coming from the rear speakers can vary due to the source material being played. Music and most TV shows typically do not have sounds to play through the rear speakers of a surround sound system. Movies and video games typically do have sounds to play through the rear speakers but it will not be constant.
You should expect a varying level of audio from the rear speakers depending on what is being played. If they are aware of this and have tried content where they know there should be sound from the rear speakers then continue troubleshooting.
You should expect a varying level of audio from the rear speakers depending on what is being played. If they are aware of this and have tried content where they know there should be sound from the rear speakers then continue troubleshooting.
If the source device is connected to the TV, check if the TV can send 5.1 audio to a sound system.
In the Settings menu of the TV, determine if an Audio, Sound, or Connections sub-menu indicates a Stereo or 2.0 audio output setting. If such a setting appears, change it to a Multi-channel or 5.1 output. Some TVs can only pass two-channel stereo audio to a connected sound system, even if 5.1 surround audio is connected to the TV.
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