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Product will not turn on | SoundLink® Air digital music system
Check the power connections at your product and at the power source.
Be sure the power connections to your product are secure both to the AC (mains) outlet and to your product.
Replace the battery in the remote.
For more info, see Replacing the batteries in your remote control.
Check if your speakers powers on while connected to a power outlet.
If the speaker can be powered on when connected to a power outlet but does not power on when disconnected from an outlet and using only battery power, see Product does not power on with battery power.
Try both the buttons on the product and the buttons on the remote control.
Check if either the buttons on your product or the buttons on your remote can operate your product. If buttons work on one but not the other, see Remote is intermittent or does not control your Bose product or Buttons on product do not work or work intermittently.
Be sure the power cord is connected to a working power outlet.
If the outlet is controlled by a wall switch, be sure the switch is on. You can also verify if the outlet works by connecting another electronic device, such as a lamp. If connected to a power strip (or surge protector), try bypassing the power strip and plug the power cord directly to a wall outlet.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
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